Frequently Asked Questions
Sales
What is the best way to contact the sales department?
Fullerton offers a variety of ways to contact our sales department. You can call (855-722-7243), email us (sales@fullertontool.com) or use LiveChat (online during normal operating hours).
How long does it take to get a response from your sales team?
If you contacted us during normal business, we try our best to be as diligent as possible to get you the answers you need. If you contacted us outside normal business hours, we should be getting back to you within the next business day.
I’m not sure what tool I need – is your sales team knowledgeable to assist in that decision?
Absolutely! The sales team has been educated about the tooling industry and is more than happy to assist you in finding the perfect solution for your tooling application.
Orders/Ordering
I have submitted a quote through your website – how long will it be before I get a response?
Typically you will receive a response from the quoting team within one business day.
Is your FAST Quote pricing up to date?
Yes. That is part of the beauty of the FAST Quote system. The pricing is up to date as well as the projected lead times.
I know what tool I need – do you have it in stock?
The fastest way to find out if one of our tools is in stock is to log into our website and visit the Inventory page. Once there, you can type in any EDP number and the system will show you not only if it is in stock, but the location of the tool. This system is LIVE.
Shipping
Can I track my shipment?
Yes. If you are registered on our website you can check the status of your shipment the moment it leaves our facility within a couple clicks of the mouse.
What if I need to change my shipping options?
If you need to change your shipping options after your order has been placed, please call (855-722-7243), email us (sales@fullertontool.com) or use LiveChat (online during normal operating hours).
Returns/Regrinds
I have a question about a return – who do I contact?
You can call (855-722-7243), email us (rma@fullertontool.com) or utilize the LiveChat (online during normal operating hours).
I’d like to send my tools back to Fullerton to have them reground – how much will regrinding cost?
The cost to regrind your tools depends on the quantity and type of tool. For more information on regrinds, please call (855-722-7243), email us (rma@fullertontool.com) or utilize the LiveChat (online during normal operating hours).
