Sales Terms & Conditions
General Terms
Fullerton Tool Company supports the value-added service of our industrial distribution partners. Our products are exclusively sold through selected, authorized industrial distributors that meet our high standards of business ethics and customer service capabilities.
Cancellations
Cancellations of orders for standard catalog products can be made at no charge, provided the tools have not been shipped and Fullerton has not incurred labor expense to finish to a specific size, alter standard markings or packaging, or process an unusually large order compared to our average sales for that item.
A cancellation fee will be charged in proportion to the cost accumulated on the order before cancellation.
Custom Alterations
Fullerton cannot be responsible for the performance of or compliance to specifications, nor can we accept, for return, any tool that has been altered in any way by our customers. This includes, but is not limited to, surface treatments, coatings, flats, tangs, markings, or any geometry alterations.
Over, Under, and Exact Shipments
Fullerton Tool Company follows standard industry practices for altered standard and special tooling orders. Unless otherwise specified, orders may include a +10% over shipment, and for small orders ranging from 1 to 9 pieces, the shipping tolerance is ± 1 piece.
Customers may request exact quantities or restrict over- or under-shipments, but these requirements must be specified at the time of quotation and confirmed again when the order is placed. Terms and applicable charges are as follows:
Exact Quantities (No Over/No Under)
- Must be requested at the time of the quote and again when placing the order.
- Subject to a premium charge.
- Orders not quoted as Exact Quantities will be returned to the quoting department for updated pricing.
No Over Shipments
- Must be requested at the time of the quote and again when placing the order.
- There is no additional charge for this option.
- Orders may be subject to under shipments greater than the standard 10% industry allowance.
- Orders that specify no over shipments may ship up to 20% under the ordered quantity, or up to two pieces fewer if the order is less than 10 pieces.
No Under Shipments
- Orders that specify no under shipments may ship up to 20% over the ordered quantity, or up to two pieces if the order is fewer than 10 pieces.
Product Warranty
We guarantee our products will conform to the specifications listed on custom blueprints, orders, and quotation requests. Dimensions, specifications, and unlisted tolerances will be furnished to the current Fullerton Tool Company manufacturing standards.
Our warranty is limited to the repair, replacement, or full credit for tools found not to be within specifications, at our option.
Returned Goods
Always contact our Customer Service Department to obtain a “Returned Material Authorization” (RMA) prior to returning any material.
Fullerton will allow a single return of a customer's slow-moving inventory of standard catalog products once per year. When the return is accompanied by a stock replacement order or equal or greater value, we will issue a full credit for the returned product.
If the returned product is not accompanied by a stock replacement order, a 20% restocking charge will apply. All products returned must be within 1 year of the manufacturing date, in clean, resalable condition, and in original packaging.
Fullerton cannot accept discontinued products, quantities unusually large compared to average sales for that item, or decimal-size end mills, reamers, or saws.
Third Party Manufactured Goods
Fullerton Tool is proud to distribute select high-quality products from trusted manufacturing partners, including, but not limited to, Inovatools and Hobe Micro Tools. These products are covered by their respective manufacturers' warranties, specifications, and terms of performance.
Fullerton Tool Company does not modify, warrant, or guarantee third-party manufactured goods beyond the original manufacturer's published standards.
Fullerton Tool Company reserves the right to modify these terms and conditions without prior notice as necessary to reflect current manufacturing and industry practices.
